Shipping policy
PROCESSING
We do our very best to process and fulfill orders as soon as possible, within 2-4 business days. Please allow 5-7 business days for processing during new launches, holidays and sales.
PRE-ORDERED ITEMS
If you placed a preorder item, your entire order will ship together once the pre-ordered item is available. This is in an effort to promote sustainability by reducing waste, packaging, and shipping emissions. If you need your in stock items immediately, please reach out to us via email hello@shopraisewild.com and we would be happy to send your order in separate shipments.
SHIPPING AND DELIVERY ESTIMATES
We offer free standard shipping on all domestic orders within the 48 contiguous United States over $75*. Hawaii, Alaska, Puerto Rico, and APO will be required to pay shipping fees. We ship using UPS for domestic and international orders. International customers are responsible for paying all taxes and duties, should they occur when their local post office delivers the package.
Standard Shipping 3-5 business days
Priority Shipping 2-3 business days
Express Shipping 1-2 business days
All transit times are approximate and we cannot guarantee delivery within this timeframe. We do not ship over the holidays or weekends, and all orders placed after 1:00 pm EST will ship on the next business day at the earliest. This includes priority and express shipping. Please place your order accordingly.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive shipment confirmation via email once your package ships. Please note, your shipping confirmation is separate from your order confirmation. Order tracking information will be available in your shipment confirmation email. Please allow up to 48 hours for tracking information to be updated.
CUSTOMS, DUTIES, AND TAXES
Raise Wild is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES OR LOST PACKAGES
Raise Wild is not liable for any products damaged, lost, or stolen during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at hello@raisewild.com to file a claim. Please save all packaging material and damaged goods before filing a claim.
REFUSED OR UNDELIVERABLE PACKAGES
Refused or undeliverable packages will not be refunded. Please make sure that all address information is accurate and up to date prior to checking out. Please place a new order with correct address and information if you would like your items re-sent.